Please use the following process (steps) when experiencing a power outage; this will help MCEC serve you better. And remember, your service will be restored as quickly as possible.

Step 1: Verify Outage

Check all fuses and/or breakers in the main electrical pannel. If there is a problem in the main pannel please call an electrician not MCEC.Step

Step 2: Gather Information

Before contacting MCEC please gather the following information

Know Account Number and/or Map Location Number – found on monthly electric bill
See if neighbors have power

Also, let MCEC know the names and location of members who depend on life-support equipment. We will make every effort to give priority to restore service to members on life- support systems. We keep an emergency registry and it is important that the information be up-to-date. Please call our office at 939-7171. MCEC recommends that you have an emergency stand-by generator in this situation.

Step 3: Contact MCEC

Once the outage has been verified and information gathered, contact MCEC by calling:

(618) 939-7171 – office
(800) 757-7433 – office toll free

After hours (M-F 4 pm to 7 am and weekends) call:

(618) 939-7171 – office redirected to answering service
(800) 757-7433 – office toll free redirected to answering service
(866) 567-2759 – answering service direct (CRC)